Refunds

This is an English translation provided for convenience. If there is any conflict, the Portuguese version at breakpane.com/reembolso prevails.

Within 14 days, no questions asked

If Breakpane didn’t work for you, ask for a refund within 14 days of the first charge on a plan, monthly or yearly. You get the full amount back, with no need to explain why. This period already includes and extends the 7-day right of withdrawal under art. 49 of the CDC (Brazil’s Consumer Protection Code).

How to ask

Write to support@breakpane.com from the email you used to buy, or reply to your receipt email. The refund is issued by Paddle, our reseller, to the same payment method, within 10 days of the request. How long it takes to show up on your statement or account depends on your bank or card.

Renewals

Automatic renewals are not refunded without a reason; to avoid renewing, cancel before the end of the period. If a renewal was charged when you didn’t want it, because you forgot to cancel, write within 7 days of the charge and it will be refunded. Incorrect charges, duplicate charges and charges for service that didn’t work because of a failure on our side are always refunded, within any legal deadline.

After the refund

The license is deactivated on your computers. The free trial does not start over.

Provider

SFAL Solutions Ltda., CNPJ (Brazilian company registration) 69.320.527/0001-08, Itajaí/SC, Brazil. Sold by Paddle.com Market Ltd., Merchant of Record.